Refund and Returns Policy
Return & Cancellation Policy
Return Window
You have 30 days from the date of receipt to initiate a return. To start the process, contact us at service@gepurewater.com.
Return Conditions
- Items must be returned in their original condition and packaging.
- Non-resalable items (e.g., used or damaged products) may be refused.
How to Initiate a Return
- Email us your order number and a photo of the item(s) you wish to return.
- You are responsible for covering the return shipping costs.
Damaged Products
For refunds or replacements due to damage:
- Provide an unboxing video, photos of the damage, and proof of purchase.
Cancellation Policy
- Orders can be canceled within 30 minutes of placement.
- Refunds for canceled orders typically process within 12 hours.
Refund Processing
- Refunds are processed after we receive and inspect the returned item(s).
- It may take 1–2 business days for the refund to appear in your account.
- Contact us if you experience delays.
Return Guidance
- Contact customer service before sending returns.
- Use the original packaging to ensure items are protected during transit.We appreciate your business! Our support team is available to assist with any questions.
Updated on Jun 11, 2025
Return Window: You have 30 days from receipt to start a return. Contact us at service@gepurewater.com to begin.
Conditions: Returns must be in original condition and packaging. Non-resalable items may be refused.
Initiating a Return: Email us your order number and item photo. You cover return shipping costs.
Damaged Products: For refunds or replacements, send unboxing video, damage photos, and proof of purchase.
Cancellation Policy: Cancel orders within 30 minutes. Refunds process in about 12 hours.
Refunds: Processed after item receipt and inspection. May take 1-2 days to reflect. Contact us for delays.
Guidance: Contact customer service before returning. Use original packaging.
We value your business. Our support team is here for any questions.
Updated on Jun 11, 2025