Refund and Returns Policy

At GepureWater, your satisfaction is our top priority. If you need to return an item, please follow the guidelines outlined below:

Return Window

You have 30 days from the date of receipt to initiate a return. To start the process, contact us at service@gepurewater.com.

Condition of Returned Items

Items must be returned in their original condition and packaging. We reserve the right to refuse returns if the item is not in a resalable condition.

How to Initiate a Return

To initiate a return, email us with your order number and a photo of the item. Please note that you are responsible for the shipping costs for returns and exchanges.

In Case of Damaged Products

If you receive a damaged item, please send us a video of the unboxing, along with photos of the damaged product and proof of purchase (order confirmation, order number, receipt, etc.) to qualify for a refund or replacement.

Cancellation Policy

You may cancel your order within 30 minutes of placing it. After cancellation, refunds typically take about 12 working hours to be processed.

Refunds

Refunds are processed upon receipt and inspection of the returned item. Depending on your payment method, it may take 1-2 business days for the refund to appear in your account. If there is a delay, please contact us at service@gepurewater.com.

Before returning any items, please contact our customer service to ensure the return process goes smoothly. Remember to return the product in its original packaging.

We value your business and appreciate your adherence to our return policy. For any questions or concerns, our customer support team is here to assist you.