Shipping Policy

Thank you for your support and for choosing GepureWater products. We are committed to ensuring a smooth and timely delivery process. Below, you’ll find the essential details of our shipping policy:

Shipping Availability

Currently, we offer shipping services exclusively within the United States. We understand this may be inconvenient for our international customers and appreciate your understanding. If you have acquaintances in the United States, you might consider having your purchase sent to them for forwarding to your location.

Order Processing and Delivery Times

  • Order Processing: We process orders within 1-2 business days. Orders received after 5:00 PM (EST) are processed the next business day, excluding holidays.
  • Delivery: With our complimentary USPS First Class Package Shipping, expect your items to arrive within 2-3 working days from dispatch.

Shipping Costs

Enjoy free shipping on all orders with our USPS First Class Package Service.

Tracking Your Order

After placing your order, you will receive a confirmation email. Within 48 hours of shipment, you will receive a subsequent email with a tracking link, allowing you to monitor your order’s journey.

Missing Packages

While we cannot be held responsible for lost packages, we are here to help. If your order goes missing, please reach out with your order number, and we will assist you in liaising with the shipping carrier to find a solution.

Delayed Shipments

Should there be a delay in processing your order beyond our standard 1-2 business days, we will offer a $6 coupon as a token of our apology. For returns or further assistance, please contact our customer service team.

Sales Tax

All applicable taxes and fees associated with your purchase are covered by us.

Package Acceptance

We advise inspecting the package for any damages before signing off on the delivery. If you find any issues or if the item is missing, please refuse the delivery and contact our customer service immediately. Acceptance of the package by anyone other than you will be considered receipt by the intended recipient.

For any further questions or assistance, feel free to reach out to us. We value your support and understanding.

Contact Us:

For any questions or concerns regarding our shipping policy, please contact our customer service team at service@gepurewater.com. We’re here to assist you and ensure your experience with GepureWater is a positive one.